Marking Emails as Spam

From your inbox

1. At the end of each email you will see a disclaimer saying "This email has been scanned for spam and viruses by Proofpoint Essentials. Click here to report this email as spam."

2. If you want to report an email as spam, click on the link in the disclaimer. A new window will open to confirm the anti-spam filter has be updated with your report.

From the Email Log

1. After logging in to your ElhoMail Security dashboard, you will see the Log Search screen, where you will be able to find the certain email either by generating a list of delivered emails, or simply by searching for it based on subject or email address.
2. Select the email you wish to report
3. Go to Actions > Classify as Spam
4. Alternatively, you can also click on "More Details" menu which shows the detailed email log for each entry and Report as false negative .
5. This will launch a new window, which will allow you:
   • • Re-classify the email as false negative
   • • Add a comment / explanation
   • • Grant permission to the spam team to review the contents of the email